Once Purchased all classes are non-refundable.
All bookings are managed on 24 hour cancellation Policy. If you cancel within 24 hours you will unfortunately loose that session.
Personal information we collect
When you visit www.ellavationpilates.com, we automatically collect certain information about your device. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect Personal Details?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for booking purposes only. We also keep a record of attendees to Live classes for Track and Trace.
When signing up to our mailing list we collect your email address.
We also require anyone attending an Ellavation Pilates class to complete a Pre-Activity Readiness Questionnaire. This includes personal details such as, name, contact number, address, Emergency Contact details. We also ask of any medical conditions which may effect your exercising. All information is used for Pre-Activity screening only to ensure you are safe to participate.
Why do we collect Personal Details?
We collect such Non-personal and Personal Information for the following purposes:
1 To provide and operate the Services;
2 To provide our Users with ongoing customer assistance and technical support;
3 To contact you.To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4 To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5 To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
PAR-Q forms are completed through Jotform. All data is stored through Jotform.
Please fin the data Privacy policies below:
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
• To provide a great experience for your visitors and customers.
• To identify your registered members (users who registered to your site).
• To monitor and analyze the performance, operation and effectiveness of Wix's platform.
• To ensure our platform is secure and safe to use.
How can you withdraw consent to use data?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org.